Internship Program at CornerStone Staffing – Graduate Telesales Agents |apply

Cornerstone is one of the leading light industrial recruitment agencies placing qualified professionals into great career opportunities.

ROLE

The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you with a better understanding of career options for your degree.

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CornerStone Staffing – Our client, a big player in the FMCG Industry is recruiting suitably qualified candidates to fill the position below:

Job Title: Telesales Agent – Internship

Location: Lagos, Nigeria

Application Closing Date
30th August, 2019.

Job Description

  1. This is a 2-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
    Your job as a Telesales Agents is to:
  2. Give customers the best options on their purchase
  3. Give product information
  4. Increase our sales via varied communication channels

Responsibilities

  1. Respond to customer questions in a timely manner either via phone, email and chat
  2. Attract potential customers by answering questions/suggesting information about our products and services
  3. Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
  4. Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  5. Challenge and influence hotel to improve service level and operational standards
  6. Build and maintain strong working relationships with staff
  7. Completion of service reports by collecting and reporting on call log information
  8. Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
  9. Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues.

Knowledge, Skills, and Experience

  • Minimum BSc /HND required in any field.
  • At least 1 year of Call Centre and/or Telemarketing/ Telesales experience
  • A proven track record of working in a customer service environment is required
  • Flight Ticketing skill is an added advantage
  • Eloquent and customer-oriented, with experience in cold calling
  • Effective communication and interpersonal skills (both written and verbal)
  • Highly persuasive and comfortable with handling customer’s objections
  • Thrive in a fast-paced environment to consistently meet or exceed sales targets.

Application Process:

Interested and qualified candidates should:
Click here to apply online 

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